.zz-policy * { box-sizing: border-box; margin: 0; padding: 0; }
.zz-policy {
max-width: 720px;
margin: 0 auto;
padding: 48px 24px 72px;
font-family: 'Lato', sans-serif;
color: #1A1A1A;
line-height: 1.8;
}
.zz-policy-eyebrow {
text-align: center;
font-size: 10px;
font-weight: 700;
letter-spacing: 4px;
text-transform: uppercase;
color: #BE1E2D;
margin-bottom: 12px;
}
.zz-policy-title {
text-align: center;
font-family: 'Playfair Display', Georgia, serif;
font-size: 34px;
font-weight: 400;
color: #1A1A1A;
margin-bottom: 14px;
line-height: 1.2;
}
.zz-policy-rule {
width: 40px;
height: 2px;
background: #BE1E2D;
margin: 0 auto 20px;
}
.zz-policy-intro {
text-align: center;
font-size: 14px;
color: #444;
max-width: 520px;
margin: 0 auto 40px;
line-height: 1.8;
}
.zz-policy-divider {
height: 1px;
background: rgba(26,26,26,0.12);
margin: 36px 0;
}
.zz-policy-section-label {
font-size: 10px;
font-weight: 700;
letter-spacing: 4px;
text-transform: uppercase;
color: #BE1E2D;
margin-bottom: 16px;
display: flex;
align-items: center;
gap: 14px;
}
.zz-policy-section-label::after {
content: '';
flex: 1;
height: 1px;
background: rgba(26,26,26,0.12);
}
.zz-policy-section-title {
font-family: 'Playfair Display', Georgia, serif;
font-size: 22px;
font-weight: 400;
color: #1A1A1A;
margin-bottom: 14px;
}
.zz-policy-text {
font-size: 14px;
color: #444;
margin-bottom: 16px;
line-height: 1.8;
}
.zz-policy-text strong { color: #1A1A1A; }
.zz-policy-text a { color: #BE1E2D; text-decoration: none; }
.zz-policy-text a:hover { text-decoration: underline; }
.zz-policy-list {
list-style: none;
margin: 0 0 16px 0;
padding: 0;
}
.zz-policy-list li {
font-size: 14px;
color: #444;
padding: 6px 0 6px 20px;
position: relative;
line-height: 1.7;
}
.zz-policy-list li::before {
content: '';
position: absolute;
left: 0;
top: 14px;
width: 6px;
height: 6px;
border-radius: 50%;
background: #BE1E2D;
}
.zz-policy-list.zz-no { }
.zz-policy-list.zz-no li::before { background: #888; }
.zz-tip-box {
border-left: 3px solid #BE1E2D;
background: rgba(190,30,45,0.04);
padding: 14px 18px;
margin: 20px 0;
}
.zz-tip-box p {
font-size: 13px;
color: #444;
line-height: 1.7;
}
.zz-tip-box a { color: #BE1E2D; text-decoration: none; }
.zz-policy-footer {
text-align: center;
margin-top: 52px;
padding-top: 28px;
border-top: 1px solid rgba(26,26,26,0.12);
}
.zz-policy-footer-brand {
font-family: 'Playfair Display', Georgia, serif;
font-size: 20px;
letter-spacing: 7px;
color: #1A1A1A;
margin-bottom: 4px;
}
.zz-policy-footer-tag {
font-size: 9px;
letter-spacing: 3px;
color: #888;
text-transform: uppercase;
margin-bottom: 10px;
}
.zz-policy-footer-sig {
font-size: 13px;
color: #444;
font-style: italic;
}
ZOZOLU LLC
Refund Policy
Every ZOZOLU product is handcrafted to order with premium materials and inspected before it ships. Please read our policy carefully before purchasing.
Returns
All Sales Are Final
Because of the handmade nature of our products, we do not accept returns or exchanges for change of mind, incorrect sizing, or color preference.
Not sure what size to order? Review our Collar Sizing Guide before placing your order — we want your pup's fit to be perfect.
Warranty
The ZOZOLU Lifetime Hardware Guarantee
We stand behind every piece of hardware on every product we make — for life. If any buckle, D-ring, clasp, or hardware component fails under normal use at any point after purchase, we will repair or replace it at no cost to you. No receipt required. No expiration date.
What is covered:
- Hardware failure or breakage under normal use
- Defective buckles, D-rings, or clasps
- Manufacturing defects in construction
What is not covered:
- Damage caused by chewing, misuse, or accidents
- Normal wear and fading of BioThane over time
- Lost products
Damaged Orders
Arrived Damaged or Defective?
If your order arrives damaged or with a manufacturing defect, please contact us within 7 days of delivery at hello@zozolu.com with your order number and a photo of the issue. We will make it right — no questions asked.
Contact
Questions?
Reach us at hello@zozolu.com and we'll get back to you within 1–2 business days.
